• 1811 Citations
  • 18 h-Index
19932018

Research output per year

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Research Output

Electronic customer relationship management

Romano, N. C. & Fjermestad, J., May 15 2015, Taylor and Francis. 210 p.

New Jersey Institute of Technology

Research output: Book/ReportBook

2 Scopus citations

Electronic customer relationship management: An introduction

Romano, N. C. & Fjermestad, J., May 15 2015, Electronic customer relationship management. Taylor and Francis, p. 3-18 16 p.

New Jersey Institute of Technology

Research output: Chapter in Book/Report/Conference proceedingChapter

Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction

Cho, Y. & Fjermestad, J., May 15 2015, Electronic customer relationship management. Taylor and Francis, p. 34-50 17 p.

New Jersey Institute of Technology

Research output: Chapter in Book/Report/Conference proceedingChapter

Press / Media

Success factors for a digital business

Jerry Fjermestad

7/15/15

1 item of Media coverage

Press/Media: Press / Media

IBM webcast on Digital Business

Jerry Fjermestad

7/4/15

1 item of Media coverage

Press/Media: Press / Media

Traditional retailers pick up pace with online practices

Jerry Fjermestad

4/30/12

1 item of Media coverage

Press/Media: Press / Media