Purpose: This paper aims to highlight the roles of sudden change and social disruption in the disaster landscape that shapes the environment of tourism destinations when hazards intersect with human systems. Design/methodology/approach: This paper draws on the social science literature on disasters and crises. To this end, this paper provides an overview of the role abrupt changes have in transforming the tourism and hospitality industries. Findings: This paper serves as a call to seek bold solutions that bring about industry best practices while fostering local community stakeholders in a more integrated way to build a more resilient future. Originality/value: The disaster landscape provides opportunities to advance new structures, norms, cultural beliefs and collaborations that can foster resilience. This paper highlights the need to integrate resilience in the form of disaster management, recovery and organizational continuity strategies in the post-COVID-19 hospitality and tourism industries.
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Management, Monitoring, Policy and Law