Change management and continuous improvement for Smarter Care: A Systems Viewpoint

Safa Elkefi; Onur Asan; Mo Mnasouri

doi:10.1109/ISSE51541.2021.9582529

Change management and continuous improvement for Smarter Care: A Systems Viewpoint

Safa Elkefi
, Onur Asan
, Mo Mnasouri

Department of Systems Engineering

Stevens Institute of Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.

Original language	English
Title of host publication	ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781665431682
DOIs	https://doi.org/10.1109/ISSE51541.2021.9582529
State	Published - Sep 13 2021
Event	7th IEEE International Symposium on Systems Engineering, ISSE 2021 - Vienna, Austria Duration: Sep 13 2021 → Sep 15 2021

Publication series

Name	ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings

Conference

Conference	7th IEEE International Symposium on Systems Engineering, ISSE 2021
Country/Territory	Austria
City	Vienna
Period	9/13/21 → 9/15/21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

ASJC Scopus subject areas

Computer Science Applications
Hardware and Architecture
Energy Engineering and Power Technology
Control and Systems Engineering
Electrical and Electronic Engineering
Computer Networks and Communications

Keywords

Ishikawa.
Lean Six Sigma
cause-effect diagram
doctor-patient communication
health quality
healthcare
processes waste
technology

Access to Document

10.1109/ISSE51541.2021.9582529

Cite this

Elkefi, S., Asan, O., & Mnasouri, M. (2021). Change management and continuous improvement for Smarter Care: A Systems Viewpoint. In ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings (ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ISSE51541.2021.9582529

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abstract = "Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.",

keywords = "Ishikawa., Lean Six Sigma, cause-effect diagram, doctor-patient communication, health quality, healthcare, processes waste, technology",

author = "Safa Elkefi and Onur Asan and Mo Mnasouri",

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Elkefi, S, Asan, O & Mnasouri, M 2021, Change management and continuous improvement for Smarter Care: A Systems Viewpoint. in ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings. ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings, Institute of Electrical and Electronics Engineers Inc., 7th IEEE International Symposium on Systems Engineering, ISSE 2021, Vienna, Austria, 9/13/21. https://doi.org/10.1109/ISSE51541.2021.9582529

Change management and continuous improvement for Smarter Care: A Systems Viewpoint. / Elkefi, Safa; Asan, Onur ; Mnasouri, Mo.
ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings. Institute of Electrical and Electronics Engineers Inc., 2021. (ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Asan, Onur

AU - Mnasouri, Mo

PY - 2021/9/13

Y1 - 2021/9/13

N2 - Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.

AB - Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.

KW - Ishikawa.

KW - Lean Six Sigma

KW - cause-effect diagram

KW - doctor-patient communication

KW - health quality

KW - healthcare

KW - processes waste

KW - technology

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DO - 10.1109/ISSE51541.2021.9582529

M3 - Conference contribution

T3 - ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings

BT - ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings

PB - Institute of Electrical and Electronics Engineers Inc.

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Elkefi S, Asan O , Mnasouri M. Change management and continuous improvement for Smarter Care: A Systems Viewpoint. In ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings. Institute of Electrical and Electronics Engineers Inc. 2021. (ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings). doi: 10.1109/ISSE51541.2021.9582529

Change management and continuous improvement for Smarter Care: A Systems Viewpoint

Abstract

Publication series

Conference

UN SDGs

ASJC Scopus subject areas

Keywords

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