Comparing welfare service delivery among public, nonprofit and for-profit work agencies

Norma M. Riccucci, Marcia K. Meyers

Research output: Contribution to journalArticlepeer-review

8 Scopus citations


Since passage of the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) in 1996, there has been a proliferation of contracting for welfare services, specifically around Temporary Assistance for Needy Families (TANF) and related benefits and services such as child care. The services most commonly contracted include those around the work or employment function, such as training, education, job placement, and support services to promote job entry or retention.The purpose of this article is to examine differences in the quality of service provision among public, nonprofit, and for-profit auspices in the delivery of work-based welfare reform services. The findings show that there are some differences in welfare programs across the three sectors. The significance of this issue relates to the critical question of whether social needs can be best met through competitive outsourcing.

Original languageEnglish (US)
Pages (from-to)1441-1454
Number of pages14
JournalInternational Journal of Public Administration
Issue number12
StatePublished - Oct 2008

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Public Administration


  • Contracting
  • Service delivery
  • TANF
  • Welfare-to-work


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