TY - JOUR
T1 - Coping with bureaucracy
T2 - The israeli case
AU - Danet, Brenda
AU - Hartman, Harriet
N1 - Funding Information: Paper read at the annual meeting of the American Sociological Association, Denver, Colorado, August 1971. The research upon which this paper is based was part of a research project on bureaucracy and the public, supported by Grant GS-1385 of the National Science Foundation. We acknowledge the contributions of Elihu Katz, director of the project, who first suggested the idea of the study and who commented on a draft of this paper; Tsiyona Peled, who assisted in the design of the questionnaire; Ruth Sharshevsky, who suggested the consistency typology, and Rafi Rosenstein, who helped develop several of the interpretations of findings reported here.
PY - 1972/10
Y1 - 1972/10
N2 - This study reports results of a survey of attitudes toward government and public bureaucracy in Israel. The analysis focuses on the ability of citizens to deal competently with Israeli bureaucracy, as reflected both in their attitudes, and in their self-reported behavior. Hypotheses are tested with respect to (a) the sociocultural correlates of attitudinal competence; (b) the effects of actual experience with Israeli public officials; and (c) the consequences of attitudinal competence and of quality of contacts for patterns of coping behavior. The results showed that persons of low education and from countries of the Middle East or North Africa, where bureaucratic norms are poorly institutionalized, are generally less competent than those of high education or from the West. The quality of actual experience with Israeli bureaucracy also proved to be crucial in shaping both attitudes and behavior, especially for the groups less socialized to bureaucracy.
AB - This study reports results of a survey of attitudes toward government and public bureaucracy in Israel. The analysis focuses on the ability of citizens to deal competently with Israeli bureaucracy, as reflected both in their attitudes, and in their self-reported behavior. Hypotheses are tested with respect to (a) the sociocultural correlates of attitudinal competence; (b) the effects of actual experience with Israeli public officials; and (c) the consequences of attitudinal competence and of quality of contacts for patterns of coping behavior. The results showed that persons of low education and from countries of the Middle East or North Africa, where bureaucratic norms are poorly institutionalized, are generally less competent than those of high education or from the West. The quality of actual experience with Israeli bureaucracy also proved to be crucial in shaping both attitudes and behavior, especially for the groups less socialized to bureaucracy.
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U2 - https://doi.org/10.1093/sf/51.1.7
DO - https://doi.org/10.1093/sf/51.1.7
M3 - Article
SN - 0037-7732
VL - 51
SP - 7
EP - 22
JO - Social forces; a scientific medium of social study and interpretation
JF - Social forces; a scientific medium of social study and interpretation
IS - 1
ER -