Interoperable communication: An analysis of SMS text-message exchange

Elizabeth Avery Gomez, Murray Turoff

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is simply taking time to implement. Initiatives to support agency interoperability continue. However, community responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable interoperable communication technology that provides a bottom-up approach while offering benefits for everyday use. This research in progress studies the use of a web-based SMS text-message training application, designed to simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this ongoing research.

Original languageEnglish
Title of host publicationIntelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers
PublisherInformation Systems for Crisis Response and Management, ISCRAM
Pages45-50
Number of pages6
ISBN (Print)9789054874171
StatePublished - 2007
Event4th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2007 - Delft, Netherlands
Duration: May 13 2007May 16 2007

Publication series

NameIntelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers

Conference

Conference4th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2007
Country/TerritoryNetherlands
CityDelft
Period5/13/075/16/07

ASJC Scopus subject areas

  • Information Systems

Keywords

  • Community responders
  • Crisis management
  • Interoperable communication
  • SMS text-messaging
  • Training and simulation

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