On virtual face-work: An ethnography of communication approach to a live chat reference interaction

TY - JOUR

T1 - On virtual face-work

T2 - An ethnography of communication approach to a live chat reference interaction

AU - Radford, Marie L.

AU - Radford, Gary P.

AU - Connaway, Lynn Silipigni

AU - Deangelis, Jocelyn A.

PY - 2011/10

Y1 - 2011/10

N2 - Erving Goffman's theoretical framework and concept of face-work has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms. This research used an ethnography of communication approach and the concept of face-work to analyze the transcript of an interaction between a librarian and a library user in a Web-based virtual reference service environment. This highly goal-oriented interaction, even though it lacks the immediacy of face-to-face interaction, was found to be a rich source of face-work.

AB - Erving Goffman's theoretical framework and concept of face-work has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms. This research used an ethnography of communication approach and the concept of face-work to analyze the transcript of an interaction between a librarian and a library user in a Web-based virtual reference service environment. This highly goal-oriented interaction, even though it lacks the immediacy of face-to-face interaction, was found to be a rich source of face-work.

UR - http://www.scopus.com/inward/record.url?scp=80052875192&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=80052875192&partnerID=8YFLogxK

U2 - https://doi.org/10.1086/661654

DO - https://doi.org/10.1086/661654

M3 - Article

SN - 0024-2519

VL - 81

SP - 431

EP - 453

JO - Library Quarterly

JF - Library Quarterly

IS - 4

ER -