Abstract
We provide an overview of the state of the art in research on operations in financial services. We start by highlighting a number of specific operational features that differentiate financial services from other service industries, and discuss how these features affect the modeling of financial services. We then consider in more detail the various different research areas in financial services, namely systems design, performance analysis and productivity, forecasting, inventory and cash management, waiting line analysis for capacity planning, personnel scheduling, operational risk management, and pricing and revenue management. In the last section, we describe the most promising research directions for the near future.
| Original language | English |
|---|---|
| Pages (from-to) | 633-664 |
| Number of pages | 32 |
| Journal | Production and Operations Management |
| Volume | 19 |
| Issue number | 6 |
| DOIs | |
| State | Published - Nov 2010 |
All Science Journal Classification (ASJC) codes
- Management Science and Operations Research
- Industrial and Manufacturing Engineering
- Management of Technology and Innovation
Keywords
- asset management
- banking
- financial services
- operations
- processes
