Representation, reputation and expectations towards bureaucracy: experimental findings from a favela in Brazil

André Dantas Cabral; Alketa Peci; Gregg G. Van Ryzin

doi:10.1080/14719037.2021.1906934

Representation, reputation and expectations towards bureaucracy: experimental findings from a favela in Brazil

André Dantas Cabral, Alketa Peci, Gregg G. Van Ryzin

School of Public Affairs & Administration

Rutgers, The State University

Research output: Contribution to journal › Article › peer-review

Abstract

Symbolic representation and bureaucratic reputation both refer to perceptions of government agencies, but few studies have examined how these concepts interact. We employed a survey experiment in a Brazilian favela, a unique audience of vulnerable citizens defined by the intersectionality race, class, and spatial segregation, to probe how citizens perceive agencies with differing reputations (police versus public schools) when the agency leader is more or less representative of the favelados. We find representation enhances procedural justice expectations of the less reputable local police. Our findings highlight the relevance of representation when detrimental citizen-state encounters produce negative reputations for vulnerable citizens.

Original language	English (US)
Pages (from-to)	1452-1477
Number of pages	26
Journal	Public Management Review
Volume	24
Issue number	9
DOIs	https://doi.org/10.1080/14719037.2021.1906934
State	Published - 2022

All Science Journal Classification (ASJC) codes

Public Administration

Keywords

Symbolic representation
bureaucratic reputation
representative bureaucracy
survey experiment

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10.1080/14719037.2021.1906934

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abstract = "Symbolic representation and bureaucratic reputation both refer to perceptions of government agencies, but few studies have examined how these concepts interact. We employed a survey experiment in a Brazilian favela, a unique audience of vulnerable citizens defined by the intersectionality race, class, and spatial segregation, to probe how citizens perceive agencies with differing reputations (police versus public schools) when the agency leader is more or less representative of the favelados. We find representation enhances procedural justice expectations of the less reputable local police. Our findings highlight the relevance of representation when detrimental citizen-state encounters produce negative reputations for vulnerable citizens.",

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Representation, reputation and expectations towards bureaucracy: experimental findings from a favela in Brazil

Abstract

All Science Journal Classification (ASJC) codes

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