TY - JOUR
T1 - Social equity in the data era
T2 - A systematic literature review of data-driven public service research
AU - Ruijer, Erna
AU - Porumbescu, Gregory
AU - Porter, Rebecca
AU - Piotrowski, Suzanne
N1 - Funding Information: National Science Foundation, Grant/Award Number: 1952096 Funding information Funding Information: Porumbescu's and Piotrowski's work was supported by NSF SCC Grant 1952096. The authors would like to thank Stephan Grimmelikhuijsen, Alzira Harrison, and the anonymous reviewers for their valuable contributions. Publisher Copyright: © 2022 The Authors. Public Administration Review published by Wiley Periodicals LLC on behalf of American Society for Public Administration.
PY - 2023/3/1
Y1 - 2023/3/1
N2 - Governments increasingly rely on large amounts of data to deliver public services. In response, there is a robust discussion about the implications of this trend for efficiency and economy, but much less attention is paid to social equity. To address this issue, our study synthesizes cross-disciplinary research on the relationship between data-driven public services and social equity. Based on a systematic literature review of 190 articles covering a decade of research, we demonstrate how public sector data applications relate to social equity in terms of access to services, treatment, service quality, and outcomes. Our review identifies key mechanisms related to data collection, storage, analysis, and usage that need to be addressed to ensure more equitable data-driven public services. This review contributes to public administration research and practice by highlighting the complexities of social equity in the data era.
AB - Governments increasingly rely on large amounts of data to deliver public services. In response, there is a robust discussion about the implications of this trend for efficiency and economy, but much less attention is paid to social equity. To address this issue, our study synthesizes cross-disciplinary research on the relationship between data-driven public services and social equity. Based on a systematic literature review of 190 articles covering a decade of research, we demonstrate how public sector data applications relate to social equity in terms of access to services, treatment, service quality, and outcomes. Our review identifies key mechanisms related to data collection, storage, analysis, and usage that need to be addressed to ensure more equitable data-driven public services. This review contributes to public administration research and practice by highlighting the complexities of social equity in the data era.
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U2 - https://doi.org/10.1111/puar.13585
DO - https://doi.org/10.1111/puar.13585
M3 - Article
SN - 0033-3352
VL - 83
SP - 316
EP - 332
JO - Public Administration Review
JF - Public Administration Review
IS - 2
ER -