Using social network analysis to support collective decision-making process

Simon Buckingham Shum, Lorella Cannavacciuolo, Anna De Liddo, Luca Iandoli, Ivana Quinto

Research output: Chapter in Book/Report/Conference proceedingChapter

5 Citations (Scopus)

Abstract

Current traditional technologies, while enabling effective knowledge sharing and accumulation, seem to be less supportive of knowledge organization, use and consensus formation, as well as of collaborative decision making process. To address these limitations and thus to better foster collective decisionmaking around complex and controversial problems, a new family of tools is emerging able to support more structured knowledge representations known as collaborative argument mapping tools. This paper argues that online collaborative argumentation has the rather unique feature of combining knowledge organization with social mapping and that such a combination can provide interesting insights on the social processes activated within a collaborative decision making initiative. In particular, the authors investigate how Social Network Analysis can be used for the analysis of the collective argumentation process to study the structural properties of the concepts and social networks emerging from users' interaction. Using Cohere, an online platform designed to support collaborative argumentation, some empirical findings obtained from two use cases are presented.

Original languageEnglish (US)
Title of host publicationEngineering Effective Decision Support Technologies
Subtitle of host publicationNew Models and Applications
PublisherIGI Global
Pages87-103
Number of pages17
ISBN (Electronic)9781466640030
ISBN (Print)1466640022, 9781466640023
DOIs
StatePublished - May 31 2013

Fingerprint

Electric network analysis
Decision making
Knowledge representation
Structural properties
Social network analysis
Argumentation
Decision-making process
Collective decision-making
Collaborative decision making
Knowledge organization

All Science Journal Classification (ASJC) codes

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Computer Science(all)

Cite this

Shum, S. B., Cannavacciuolo, L., De Liddo, A., Iandoli, L., & Quinto, I. (2013). Using social network analysis to support collective decision-making process. In Engineering Effective Decision Support Technologies: New Models and Applications (pp. 87-103). IGI Global. https://doi.org/10.4018/978-1-4666-4002-3.ch005
Shum, Simon Buckingham ; Cannavacciuolo, Lorella ; De Liddo, Anna ; Iandoli, Luca ; Quinto, Ivana. / Using social network analysis to support collective decision-making process. Engineering Effective Decision Support Technologies: New Models and Applications. IGI Global, 2013. pp. 87-103
@inbook{9354b6a8efb44ae4b844eb0a232f4623,
title = "Using social network analysis to support collective decision-making process",
abstract = "Current traditional technologies, while enabling effective knowledge sharing and accumulation, seem to be less supportive of knowledge organization, use and consensus formation, as well as of collaborative decision making process. To address these limitations and thus to better foster collective decisionmaking around complex and controversial problems, a new family of tools is emerging able to support more structured knowledge representations known as collaborative argument mapping tools. This paper argues that online collaborative argumentation has the rather unique feature of combining knowledge organization with social mapping and that such a combination can provide interesting insights on the social processes activated within a collaborative decision making initiative. In particular, the authors investigate how Social Network Analysis can be used for the analysis of the collective argumentation process to study the structural properties of the concepts and social networks emerging from users' interaction. Using Cohere, an online platform designed to support collaborative argumentation, some empirical findings obtained from two use cases are presented.",
author = "Shum, {Simon Buckingham} and Lorella Cannavacciuolo and {De Liddo}, Anna and Luca Iandoli and Ivana Quinto",
year = "2013",
month = "5",
day = "31",
doi = "https://doi.org/10.4018/978-1-4666-4002-3.ch005",
language = "English (US)",
isbn = "1466640022",
pages = "87--103",
booktitle = "Engineering Effective Decision Support Technologies",
publisher = "IGI Global",

}

Shum, SB, Cannavacciuolo, L, De Liddo, A, Iandoli, L & Quinto, I 2013, Using social network analysis to support collective decision-making process. in Engineering Effective Decision Support Technologies: New Models and Applications. IGI Global, pp. 87-103. https://doi.org/10.4018/978-1-4666-4002-3.ch005

Using social network analysis to support collective decision-making process. / Shum, Simon Buckingham; Cannavacciuolo, Lorella; De Liddo, Anna; Iandoli, Luca; Quinto, Ivana.

Engineering Effective Decision Support Technologies: New Models and Applications. IGI Global, 2013. p. 87-103.

Research output: Chapter in Book/Report/Conference proceedingChapter

TY - CHAP

T1 - Using social network analysis to support collective decision-making process

AU - Shum, Simon Buckingham

AU - Cannavacciuolo, Lorella

AU - De Liddo, Anna

AU - Iandoli, Luca

AU - Quinto, Ivana

PY - 2013/5/31

Y1 - 2013/5/31

N2 - Current traditional technologies, while enabling effective knowledge sharing and accumulation, seem to be less supportive of knowledge organization, use and consensus formation, as well as of collaborative decision making process. To address these limitations and thus to better foster collective decisionmaking around complex and controversial problems, a new family of tools is emerging able to support more structured knowledge representations known as collaborative argument mapping tools. This paper argues that online collaborative argumentation has the rather unique feature of combining knowledge organization with social mapping and that such a combination can provide interesting insights on the social processes activated within a collaborative decision making initiative. In particular, the authors investigate how Social Network Analysis can be used for the analysis of the collective argumentation process to study the structural properties of the concepts and social networks emerging from users' interaction. Using Cohere, an online platform designed to support collaborative argumentation, some empirical findings obtained from two use cases are presented.

AB - Current traditional technologies, while enabling effective knowledge sharing and accumulation, seem to be less supportive of knowledge organization, use and consensus formation, as well as of collaborative decision making process. To address these limitations and thus to better foster collective decisionmaking around complex and controversial problems, a new family of tools is emerging able to support more structured knowledge representations known as collaborative argument mapping tools. This paper argues that online collaborative argumentation has the rather unique feature of combining knowledge organization with social mapping and that such a combination can provide interesting insights on the social processes activated within a collaborative decision making initiative. In particular, the authors investigate how Social Network Analysis can be used for the analysis of the collective argumentation process to study the structural properties of the concepts and social networks emerging from users' interaction. Using Cohere, an online platform designed to support collaborative argumentation, some empirical findings obtained from two use cases are presented.

UR - http://www.scopus.com/inward/record.url?scp=84944128227&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84944128227&partnerID=8YFLogxK

U2 - https://doi.org/10.4018/978-1-4666-4002-3.ch005

DO - https://doi.org/10.4018/978-1-4666-4002-3.ch005

M3 - Chapter

SN - 1466640022

SN - 9781466640023

SP - 87

EP - 103

BT - Engineering Effective Decision Support Technologies

PB - IGI Global

ER -

Shum SB, Cannavacciuolo L, De Liddo A, Iandoli L, Quinto I. Using social network analysis to support collective decision-making process. In Engineering Effective Decision Support Technologies: New Models and Applications. IGI Global. 2013. p. 87-103 https://doi.org/10.4018/978-1-4666-4002-3.ch005